With the App created, we'll need its API Keys and tokens sent on to us. These keys, and all the steps above, will need to be sent for each Shopify store you have / wish to integrate.
You can find the keys on the 'API Credentials' page of the created app.
Please email the following for each Shopify account to firstname.lastname@example.org, letting us know that you are using Shopify as your Order Management solution(s):
Your Shopify URL, e.g. 'yourshopname.myshopify.com'
Your API Key, e.g. 'd5d114be012a4a3beb0q9a1dffb54b61'
Your Admin API access token, e.g. 'shpat_73ddd8ff1df0810897294f77qbf363q8'
Note: This will be hidden after first being revealed, so you may wish to copy the code or take a screenshot. If you do not capture the information on reveal, you will have to ask Shopify to reveal the code again.
Two (2) Order Numbers for completed Orders within your system(s)
Note: These will be used to test the connection with each Shopify store, so records with as much detail as possible are preferable so all fields can be tested.
We will run tests on the Order numbers given to make sure the Integration is working and all fields needed are being brought across. In the event that they are not all being brought across, we will highlight what is missing and ask that you add it to your Shopify system. Successful tests of orders containing all required information will be needed before the integration can go fully live. You can find details of these required fields here.
Who are Ezi Returns?
Ezi Returns are an independent international returns business providing streamlined returns solutions saving time and money for sellers and their customers.
By using Ezi Returns, sellers can offer their customers a convenient and cost effective return method as though they are returning within their own country.
How Does it work?
Once you have decided to return your unwanted items either
Contact the seller directly to receive returns instructions. or If they have directed you here, go ahead and enter the information as prompted in our easy to use returns portal.
After entering some information about yourself and your order you will usually be offered a choice of services, select the service you wish to use. You do not need to select the drop off point to generate a label.
Download and print the label, attach it securely to your package ensuring any bar codes and addresses are clearly visible and readable with no folds or obstruction. Ensure you follow any instructions from the seller to include any paperwork, original labels, tags etc as required.
Drop your package off at a convenient drop off point for the courier or postal service indicated.
That’s it, usually a few days or so after processing at our return centre your refund or exchange should be processed by the seller.
Can I track the status of my return package?
Yes, you can use the tracking link from our website above or use the tracking available for your chosen courier directly to see if the item has arrived at the returns processing hub.
How long does it take to process my return?
All returns are usually registered within 48 hours or 2 working days of arrival at our Ezi Returns hubs. Local and national holidays or peak periods may see these timescales extended. Each seller will have their own timescales that they process refunds and exchanges in, so please allow sufficient time for them to process your return after arrival.
How quickly will I receive refund or exchange?
The time taken to process your refund is controlled by the seller, not Ezi Returns. Most sellers will process a refund within a few days of arrival at our Returns hub once we have processed and checked your return. Some sellers have longer processing times.
I have a query about my return, refund or exchange, what do I do?
If you have any query about your return, refund or exchange please contact the seller directly. Please do not contact Ezi Returns as we cannot help you with any such queries. The seller may have included their contact details such as email or website address in the confirmation email. Alternatively you will need to contact them through your account on marketplace you made the purchase.
Can I cancel my return request?
Yes, if you have changed your mind and wish to keep your purchase you do not need to do anything but it may be worth letting the seller know you have changed your mind.
I am a retailer interested in using Ezi Returns, how do I start?
Please contact us here and we will provide all the information explain how our service can help your business and your customers improve the return experience.